Track your order

Once your order is dispatched from our Jaipur workshop, you will receive a WhatsApp message from us with your tracking details and AWB number. Use the tracker below to check your order status in real time.

Track Your Order

How Order Tracking Works at 11Gifts

Every order goes through these stages before it reaches you:

  • Order Placed — payment confirmed, our team notified
  • Design Confirmation — we reach out within 4 hours on WhatsApp to confirm your personalisation details
  • Design Preview — we send you a preview on WhatsApp for approval before production
  • In Production — your piece is being laser-cut and finished at our Jaipur workshop
  • Quality Check — every piece is inspected before packaging
  • Dispatched — your order is handed to our courier partner and tracking details are shared on WhatsApp
  • Out for Delivery — your order is on its way to you
  • Delivered — enjoy your gift

Didn't Receive Your Tracking Details?

Tracking details are shared on WhatsApp within 24 hours of dispatch. If you haven't received them, reach out to us directly:

WhatsApp Us

Delivery Timeline

Orders are delivered within 5–7 business days after design approval. Delivery timelines vary by location across India. Metro cities typically receive orders faster than Tier 2 and Tier 3 locations.

Order Arrived Damaged?

Report within 48 hours of delivery via WhatsApp at +91 9549160026 with clear photos or an unboxing video. We replace free of charge. For full details see our Replacement & Refund Policy.

Need Help?

Chat with us on WhatsApp  ·  How It Works  ·  FAQ

ORDERING & PAYMENT

How do I place an order on 11Gifts?

Browse our collection, select your product and size, and add to cart. At checkout provide your name, email, and phone number and complete payment online. Once your order is placed, fill in your personalisation details on the product page. Our team will reach out on WhatsApp shortly to confirm everything before production begins.
What payment methods do you accept?

We accept all major UPI, debit cards, credit cards, and net banking. All payments are processed securely online. We do not offer Cash on Delivery (COD) — online payment is required to begin production of your order.
Can I make changes after placing my order?

Yes — changes can be requested before design approval on WhatsApp. Our team will reach out as soon as possible after your order is placed. Any changes must be communicated before you approve the design preview. Once production begins, changes are not possible.
Do you offer Cash on Delivery (COD)?

No, we do not offer COD. All orders require online payment before production begins. This ensures every piece is made to order specifically for you. We accept UPI, cards, and net banking for a smooth and secure checkout experience.

PERSONALISATION & DESIGN

How do I share my personalisation details?

On the product page you will find a simple form to fill in your personalisation details — name, text, colour preference, or any special instructions. Our team will also reach out on WhatsApp shortly after your order is placed to confirm everything before we begin.
Will I see a design preview before production?

Yes, always. Before your piece goes into production we send you a design preview on WhatsApp for your approval. You review it, request changes if needed, and give us the green light. Production only begins after your explicit approval. No surprises, no assumptions.
Can I request a custom design not listed on the website?

Yes. WhatsApp us at +91 9549160026 with your idea and we will let you know if it is achievable with our laser cutting technology. Custom design requests are handled case by case and may have different pricing and timelines depending on complexity.
What if I make a spelling mistake in my personalisation details?

Double check all names and text carefully before approving your design preview on WhatsApp. Once you approve the design and production begins, errors in customer-provided text are not covered under our replacement guarantee. Our team will always share a preview — use that opportunity to verify every detail.

PRODUCTION & DELIVERY

How long does it take to receive my order?

Orders are delivered within 5–7 business days after design approval. Delivery timelines vary by location across India — metro cities typically receive orders faster than Tier 2 and Tier 3 locations. Tracking details are shared on WhatsApp once your order is dispatched.
Where are your products made?

Every product is handcrafted at our workshop in Jaipur, Rajasthan, India using imported precision laser cutting machines. We are a small team of four that takes every order personally — nothing leaves our workshop without passing a quality check.
Do you ship outside India?

Currently we ship pan-India only. International shipping is not available at this time. We deliver to every city, town, and pincode across India through our courier partner.
How do I track my order?

Once your order is dispatched, tracking details and your AWB number are shared on WhatsApp. You can also visit our Track Your Order page (link to /pages/track-your-order) to check your order status in real time. If you haven't received tracking details, WhatsApp us at +91 9549160026.

REPLACEMENT & REFUND

Do you offer bulk orders?





Yes. We offer bulk pricing for orders of 10 pieces and above. Bulk orders are popular for corporate gifting, housewarming events, Diwali gifting, and festive occasions. WhatsApp us at +91 9549160026 for bulk pricing and turnaround details.
What is the minimum quantity for bulk orders?






The minimum quantity for bulk pricing is 10 pieces. Orders below 10 pieces are charged at standard product pricing. For bulk enquiries WhatsApp us at +91 9549160026.
Can bulk orders be customised differently for each piece?





Yes — each piece in a bulk order can carry a different name or personalisation. This is common for corporate gifting where each recipient gets their own personalised piece. Share your full list of names and details with us on WhatsApp and we will handle the rest.

BULK ORDERS

What if my product arrives damaged?

Report within 48 hours of delivery via WhatsApp at +91 9549160026 with clear photos or an unboxing video. We replace damaged or defective pieces free of charge. Replacement is dispatched within 5–7 business days after approval. For full details see our Replacement & Refund Policy (link to /policies/refund-policy).
Do you offer refunds?

As every product is made to order and personalised specifically for you, we do not offer refunds on completed orders. However we do replace damaged or defective pieces free of charge. For full details see our Replacement & Refund Policy (link to /policies/refund-policy).
What is not covered under the replacement guarantee?

Customer errors in personalisation details — incorrect names, spelling mistakes, or wrong instructions provided by the buyer — are not covered. This is why we always send a design preview on WhatsApp before production. Please review your preview carefully before approving.